Refund and Returns Policy

Effective Date: February 10, 2025

At DazzlingHeartts, your satisfaction is our priority. We understand that sometimes items don’t meet your expectations, and we want to make returns and refunds as simple and stress-free as possible. Please read our Refund and Returns Policy below for all the information you need.

Returns

  • Eligibility for Returns: We accept returns for most items within 30 days from the date of purchase. To qualify for a return, the item must be in its original, unused condition with all original tags, packaging, and receipts included. Items that have been worn, altered, or damaged cannot be returned.

  • Non-Returnable Items: The following items are non-returnable:

    • Custom or personalized products
    • Gift cards
    • Clearance or final sale items
    • Items that have been worn, washed, or damaged

    If you have received a damaged or defective product, please contact us immediately for further assistance.

  • Return Process:
    To initiate a return, please follow these steps:

    1. Contact Us: Reach out to our customer service team by email at info@dazzlingheartts.com or by phone at 641-849-3159. Please include your order number, the item you wish to return, and the reason for the return.
    2. Return Authorization: Once your return is approved, we will issue a Return Authorization (RA) number. You must include this RA number in the return package.
    3. Return Shipping: After receiving the RA number, carefully pack the item in its original packaging and send it back to us at:
      • DazzlingHeartts
      • 4542 Morningview Lane, Eldora, Iowa, United States

    Please note that customers are responsible for return shipping costs unless the item is defective or we made an error with the order. We recommend using a trackable shipping service for returns as we cannot guarantee we will receive your returned item.

Refunds

  • Processing Your Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7 to 10 business days. If your return is approved, we will notify you via email once your refund has been processed.

  • Partial Refunds: In some cases, a partial refund may be issued if the item is returned damaged, shows signs of wear, or is missing parts. We will notify you if this occurs and provide a breakdown of the refund amount.

  • Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping as part of a promotion, the original shipping costs will be deducted from your refund. In cases where the return is a result of our mistake (damaged or defective items), we will cover the cost of return shipping.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, it may take a few additional business days for the refund to reflect on your statement, depending on your bank’s processing time.

Exchanges

  • Exchanging Items: If you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the item you wish to receive. Please note that exchange requests are subject to product availability.

  • How to Exchange: Initiate a return for the original item, and once the refund is processed, make a new purchase for the exchange item. If there are any issues with availability or exchanges, our customer service team will be happy to assist you.

Defective or Damaged Items

  • Reporting Damaged or Defective Products: If you receive a product that is defective, damaged, or was sent in error, please contact us immediately. We will arrange for a free return shipping label and send you a replacement or offer you a full refund, depending on your preference.

  • Time Frame for Reporting Issues: If you receive an item that is damaged or defective, please notify us within 7 days of receiving the product. After this period, returns for defective items may not be accepted.

Late or Missing Refunds

  • Refund Status: If you haven’t received your refund yet and it’s been 7-10 business days since we processed it, please check with your bank or credit card provider as it may take time for the refund to appear in your account.

  • Further Assistance: If you still haven’t received your refund, please contact us at info@dazzlingheartts.com, and we will assist you in resolving the issue.

Cancellation Policy

  • If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled. If your order hasn’t been processed yet, we will do our best to accommodate your cancellation request.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please do not hesitate to reach out to us: